Training Program Outline

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HRM-102E

EFFECTIVE CHANGE MANAGEMENT

Description

A 10-day Training Program to assist participants in developing the organisational and training plans required by operators to grow and prosper in the global and competitive telecommunications environment. On completion of the program, participants will have a very good understanding of telecommunications challenges and opportunities and an appreciation of what their organisation needs to do to ensure success in this competitive environment. They will also be well positioned to assess required organisational changes and will have a very good understanding of how to implement and manage these changes within their own company.

Objectives

• Provide an overview of the global and competitive telecommunications environment and its impacts on the business of existing operators
• Identify the key success factors for ensuring profitability and growth of operators in the competitive telecommunications environment
• Provide managers with the tools they need to effectively implement and manage business and organisational changes
• Provide a planned approach to transform organisations and the management approach required to meet new challenges and adapt to the new business environment
• Provide effective methods and strategies to develop a corporate culture that will be better adapted to the competitive environment, including human resources, training and communications programs that are based on the company’s business vision, challenges and objectives
• Raise the awareness of managers of their role and responsibilities in periods of transformation and change
• Develop the attitudes and behaviours needed to cope with business challenges and organisational changes
• Integrate leadership as the vital aspect of a manager’s profile

Topics

• The global and competitive telecommunications environment
• Deregulation and competition
• Globalization
• New telecom players
• New technologies and services
• Global trends, impacts and challenges

• Key business success factors
• Policies and regulation
• Business
• Organisational
• Management

• Important business functions and strategies for organisations to grow and prosper
• Business plan
• Marketing, sales and customer service
• Network and technology
• Carrier relations and interconnections
• Revenues and profitability
• Policies and regulatory matters

• Adapting organisations to succeed in the competitive environment
• Design of a global plan and a step-by-step methodology for organisations seeking to effect a change in corporate culture and management approach
• How to develop a culture adapted to the competitive environment and based on the business's vision, challenges and objectives
• Basic elements of organisational development and management approach to face business changes
• Strategic Communication Plan: a tool designed to rally executives, managers and employees’ ongoing support for meeting the objectives and strategies put forth by management
• How to identify training plans and programs to foster business change
• Corporate values: the basis of human resource, training and organisational development programs

• Building leadership in management
• The leader facing changes
• Leadership: beyond management
• Change management: a question of attitudes and behaviours
• The manager: an agent of change
• Adjusting to change: a personal, professional and business vision
• Communicating business changes and challenges and gaining "buy-in"
• Coaching and teamwork
• Accountability and decision-making
• Different ways to enhance self-achievement

Target Audience

• Telecommunications managers and personnel responsible for human resources and organizational development
• Managers looking to complement their skill-set by gaining a good understanding of change management concepts and techniques

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.