Neotelis Telecom Training & Consulting - Training Program Outline

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eMGT-120E The ABCs of Telecom (e-Learning)
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Available since 30 April 2012

vFIN-117E Finance for Non-Financial Managers (virtual classroom)
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30 May - 6 June 2012

FIN-100E Financial Management in Telecommunications
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REG-106E Competition Issues in Telecommunications
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FIN-112E Cost Modeling in Telecommunications
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MGT-101E Strategic Thinking and Planning in Telecommunications
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MGT-100E Mini MBA in Telecommunications
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vMKG-101E Product Development & Management (virtual classroom)
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vMGT-119E Business Case Preparation & Development (virtual classroom)
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vHRM-105E Training and Organizational performance: Issues & Strategies (virtual classroom)
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ENG-106E Telephony for Business
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17-18 October 2012
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ENG-413E An Introduction to IP Networks
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24-25 October 2012
Toronto, Canada

vMKG-101F Développement & gestion de produit (classe virtuelle)
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Training Program Outline

Training Program outline in PDF >>>

FIN-108E

FRAUD MANAGEMENT IN TELECOMMUNICATIONS I

Description

A 5-day Training Program to provide participants with the tools and techniques to manage and control fraud in telecommunications.

Objectives

Provide participants with an understanding of what telecommunications fraud is and how it has evolved through changes in telecommunications networks, products and services

Present fraud risk identification and assessment techniques

Present various types of service-related fraud in the telecommunications environment

Provide a better understanding of the latest fraud attacks, prevention technologies and counter measures in switched and packet networks

Review fraud management tools and techniques

Topics

What is fraud?

Evolution of fraud

Thinking like a fraudster

Fraud risk

Risk identification

Identifying the weaknesses

Grading the risks (vulnerability assessments)

Developing a process for risk assessment

Conducting airtime fraud risk assessments

Service vulnerabilities

Subscription fraud

Partnership fraud

Interconnect fraud

Premium rate fraud

Roaming fraud

Content and value-added fraud

Prepaid fraud

Fraud detection and prevention

Switched networks

Packet networks

Tools and techniques

Data mining applied to fraud detection and prevention

Revenue assurance versus fraud

Target Audience

Telecommunications managers and personnel responsible for fraud management, financial management, mediation, billing, customer service, marketing, network operations and IT

Professionals involved in activities related to telecom fraud management such as accountants, auditors, bankers, lawyers, regulators, and cyber-crime investigators

Managers looking to complement their skill-set by gaining a good understanding of fraud management concepts

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.

"Overall 10 out of 10 grade. Excellent practical experiences. Good logistics; fabulous content; good facilitation; all questions were answered."

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"I am very satisfied!
On a MOS scale - 4.5!"

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"I specifically enjoyed the interaction of the trainer with the students, the videos, the very practical examples and the exercises."

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"The trainer was serious about his work. And his command of the material was first class."

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"Everything was well done!"

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"It was a good program. It will be useful in our work."

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"It was a very good course; very informative and very well lectured."

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"The course was very informative and the logistics organization was very good."

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"A great training experience. One of the most relevant in my career!"

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"This has been a fantastic training. We should do more of this type of training to get a better competitive edge."

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"The training was rich in content!"

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"Thanks, Neotelis, for the quality (overall) of this training."

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"Neotelis is always good. And the trainer brought it to another level."

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"The seminar expert made it so interesting!"

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"I especially enjoyed the impromptu discussions which drew some real life experiences from the trainer."

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"The trainer was excellent at communicating with the trainees. He provided a lot of practical examples and has great interpersonal relationship."

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"Overall a very good program that I would highly recommend."

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"Content was of high quality."

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"The content was very rich; the trainer was open, very approachable, with great knowledge of the topics covered."

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"I specifically enjoyed the knowledge sharing with others in the telecoms industry around the world."

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