Training Program Outline

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FIN-106E

REVENUE ASSURANCE IN TELECOMMUNICATIONS I

Description

A 5-day Training Program to provide participants with an understanding of the framework and process of revenue assurance and the methodologies to assure revenue, maximize profits and explore the root causes of revenue leakages in telecommunications.

Objectives

• Present the revenue assurance framework and process
• Provide strategies and methodologies for evidence collection and analysis
• Present an overview of product security and risk assessment
• Provide the knowledge, strategies and methodologies to implement a revenue assurance program
• Present the key role of the mediation system as a revenue assurance tool

Topics

• Revenue assurance framework
• Overview of revenue assurance
• Importance of revenue assurance
• Measuring to manage performance
• Role of auditing in revenue assurance
• Regulation: issues and the operator’s response

• Analysis
• Analysis techniques
• Analysis planning
• Evidence collection, storage and integrity
• Search and surveillance techniques
• Case management and dashboard modules
• Intelligence gathering
• Sources of intelligence
• Collection, collation and recording
• Analysis and evaluation
• Dissemination of intelligence

• Product security and risk assessment
• Risk identification
• Thinking like a fraudster
• Identifying the weaknesses
• Conducting airtime fraud risk assessments
• Grading the risks
• Counter measures
• Conducting billing integrity assessments
• Analysis of the internal threat
• New and existing product/service vulnerability assessment
• Network security assessments: fixed, mobile and data
• Non airtime fraud risk assessment
• Physical security reviews
• Information and IT security reviews
• Prepaid fraud and security reviews
• Developing a process for risk assessment

• Revenue assurance implementation
• Major revenue assurance processes
• Network operations
• Mediation
• Rating and billing
• Provisioning process
• Interconnect accounting
• International settlements
• Reconciliation techniques
• CDR reconciliation from different sources
• Customer services reconciliation
• Facilities services reconciliation
• Future trends of reconciliation
• SLA methods and managements
• Collection to minimize bad debt
• Termination and churn management
• Sources of revenue leakage
• Revenue assurance audits
• Revenue assurance best practices

Target Audience

• Telecommunications managers and personnel responsible for revenue assurance, fraud management, financial management, mediation, billing, customer service, marketing, network operations and IT
• Managers looking to complement their skill-set by gaining a good understanding of revenue assurance

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.