Training Program Outline

Training Program outline in PDF  >>>

FIN-104E

REVENUE LEAKAGE IN TELECOMMUNICATIONS

Description

A 5-day Training Program to provide participants with an overall understanding of revenue leakage, what causes it and how to reduce it.

The program examines a number of technologies, techniques and control mechanisms used to decrease and/or eliminate leakage. Both Revenue Assurance and Fraud Management practices are covered so that participants will better understand how and where to direct their resources and efforts to combat revenue losses within their organizations.

Objectives

• Identify the main sources of revenue leakage
• Provide an in-depth understanding of revenue assurance processes
• Explain how to implement effective revenue assurance processes
• Present the “best practices” for revenue assurance
• Review the various types of fraud and the techniques used to mitigate them

Topics

• Revenue assurance processes
• Introduction
• What is revenue assurance
• Root causes of errors
• Importance of revenue assurance in today’s market
• Measuring to manage performance
• Role of auditing in revenue assurance
• Regulation: issues and operator response

• Revenue assurance implementation
• Some major revenue assurance processes
• Why revenue assurance is so important to today’s operators
• Network operations
• Mediation
• Rating and billing
• Collection to minimize bad debt
• Termination and churn management
• Sources of revenue leakage and techniques
• Revenue assurance audits
• Revenue assurance “best practices”

• Overview of fraud
• Losses experienced by operators
• Evolution of fraud from traditional types to future issues to address
• Types of fraud
• Prepaid
• Internal fraud
• Roaming
• Partnership fraud
• Content and value added fraud
• Subscription
• Fixed network fraud
• Mobile network fraud

• Managing fraud
• Fraud detection and prevention
• Data mining applied to fraud detection
• Fraud management tools and techniques

Target Audience

• Telecommunications personnel new to the Revenue Assurance department
• Telecommunications managers and personnel responsible for developing a strategy for controlling revenue leakage
• Managers looking to complement their skill-set by gaining a good understanding of revenue leakage and how to control it

Methodology

Our Training Programs combine expert presentations, workshops, case studies and discussions on real-life situations faced by participants. Complete training material is provided to all participants for future reference and follow-up action plans.

Location

Our Training Programs are held at regular intervals in selected cities around the world. Upon request, our expert trainers can lead Training Programs at the location of your choice. If interested, please contact us at training@neotelis.com.

Expertise

Neotelis provides consulting and training services to telecommunications organizations worldwide. Its team of experts has trained thousands of executives and managers working for operators, regulators, policy-makers and governments in over 100 countries around the world.